KVM w/monitor needed, any reason to not buy inexpensive? Hardware.This is consistent with the Director showing that the user is still connected to their session. The user does not get the little 'fly out' message that they are disconnected and the receiver is trying to reconnect. The users are on a Mac Mini desktop and the computers are set not to go to sleep or into any other low power mode that could drop a network connection. We have not enabled any receiver logs because this is happening randomly and has yet to occur on the same user. This occurs on users that are hard wired into the network and we have confirmed there were no network blips at that time.

Nothing else about their session has an issue. But until they disconnect their screens are essentially a screenshot of the last thing they were working on before the freeze. The user can disconnect their Citrix session and relogin and pick up where they left off without any issues so we know the session is still sound and running. The user sees their last display frozen on screen, no mouse, not responding however clicks and keystrokes are being passed from their session to the server (for example they can click on the 'x' to close a window and it remains on their screen, but director sees one app close).Ī few months ago, this manifested itself one or two times a month.no we seem to see it more like 1 or two times a week. Observing the session from directory shows that the session is connected and responding. The symptom we are seeing at the helpdesk is the user calls to say their citrix session has frozen.

Citrix receiver update for mac 10.13.3